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I have heard some unpleasant talk about the behavior of a person I know and care for. How do you manage to hear people's problems without letting them affect your spiritual life, especially if you are serving them?

It is always sad to see anyone, especially a friend, going the wrong direction. However you should think positively about the situation. Think of it as being God’s providence for that person that you get to know in order to offer assistance. The first thing you should do is to pray for this person. Secondly you should try to talk to that person indirectly (without making them feel that you know about their ways), and try to give them advice and convince them to return from the wrong way by showing them the danger of it.